Cancellation & Refund Policy
At Mandara, every reservation involves dedicated medical scheduling, therapy allocation, and personalised recovery planning. We request guests to review our policy carefully before confirming their stay.
- Booking Confirmation — A reservation is confirmed only upon receipt of 100% advance payment. Due to limited residences and structured medical preparation, partial payments do not secure a booking.
- Cancellation Timeline — Cancellation charges are calculated based on the scheduled check-in date.
Cancellation 30 Days or More Before Check-In
20% of the total booking amount will be retained towards administrative and planning charges. The remaining amount will be refunded.
Cancellation Between 15 to 29 Days Before Check-In
50% of the total booking amount will be retained. The balance amount will be refunded.
Cancellation Within 14 Days of Check-In
Cancellations made within 14 days of check-in are non-refundable. As Mandara operates with personalised medical scheduling and limited cottage availability, short-notice cancellations significantly affect planning and allocation.
- Medical Exception — We recognise that pregnancy and women’s health journeys may involve unexpected medical developments.
In the event of:
- Medically certified termination of pregnancy
- Severe pregnancy-related complications
- Doctor-advised cancellation of travel or stay
Guests may submit valid medical documentation issued by a registered medical practitioner. Upon verification and approval, a refund will be processed with only 5% of the total booking amount deducted towards administrative processing charges. Mandara reserves the right to review and verify submitted medical documentation.
- No-Show — Failure to arrive on the scheduled check-in date without prior written cancellation will result in full retention of the booking amount.
- Early Departure — If a guest chooses to conclude their stay earlier than scheduled, unused nights and services are non-refundable.
- Rescheduling — One-time rescheduling may be permitted if requested at least 15 days prior to check-in, subject to availability. Revised pricing may apply based on the new stay dates. Rescheduled stays must be utilised within 6 months of the original booking date.
- Force Majeure — In the event of government restrictions, natural disasters, or circumstances beyond reasonable control, Mandara may offer rescheduling options. Refund decisions in such cases remain at management discretion.
- Refund Processing — Approved refunds will be processed within 21 working days and issued through the original mode of payment.