Privacy Policy
At Mandara, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services, website, or facilities. By accessing Mandara, you agree to the practices described below.
- Information We Collect — We collect personal and medical information necessary to provide a safe and personalised wellness experience.
Categories of information collected:
- Personal identification details such as name, age, contact number, email, and address.
- Medical history, current health conditions, and any relevant clinical information shared during consultation.
- Payment and billing information for processing reservations and services.
- Browsing and device information when you visit our website, including cookies and analytics data.
- How We Use Your Information — Your information is used solely to deliver, personalise, and improve our wellness services.
Primary purposes include:
- Curating personalised wellness, recovery, and therapy plans.
- Coordinating bookings, medical scheduling, and on-site services.
- Communicating updates, confirmations, and post-stay care guidance.
- Improving our website experience and service quality through analytics.
- Confidentiality of Medical Information — All medical and clinical information shared with Mandara is treated with strict confidentiality and handled only by authorised wellness and medical personnel. We do not disclose medical details to third parties without your explicit written consent, except where required by law.
- Data Sharing and Disclosure — We do not sell, rent, or trade your personal information. Limited sharing may occur in the following circumstances:
- With trusted service providers who support our operations under confidentiality obligations.
- With regulatory or legal authorities when required by applicable law.
- With your consent, where you have explicitly authorised the sharing.
- Cookies and Website Analytics — Our website may use cookies and similar technologies to enhance your browsing experience and understand site usage. You may choose to disable cookies through your browser settings; however, certain features of the website may not function as intended.
- Data Security — We implement industry-standard security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is entirely secure.
- Data Retention — Personal and medical information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Data no longer needed will be securely deleted or anonymised.
- Your Rights — You have the right to access, update, or request deletion of your personal information held by Mandara, subject to applicable legal obligations.
You may request to:
- Access a copy of the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Withdraw consent for non-essential communications.
- Request deletion of your data, where legally permissible.
Requests can be submitted in writing to contact@mandarawellness.in. We will respond within a reasonable timeframe.
- Third-Party Links — Our website may contain links to external websites operated by third parties. Mandara is not responsible for the privacy practices or content of such external sites and encourages you to review their respective privacy policies.
- Updates to This Policy — Mandara may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the effective date noted.
- Contact Us — For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us at contact@mandarawellness.in or call +91 9961400055.